Is Hospitality The Same As Customer Service

Hospitality follows many of the aforementioned rules every bit customer service but is classified differently, why is that? Many people who are classified in the hospitality realm are stated to be warm, cordial, genial and friendly co-ordinate to dictionary.com. So, the answer to why hospitality is classified differently than client service is simple, it is classified differently because information technology is dissimilar. Hospitality is the quality or disposition of receiving and treating guests or strangers in a warm, friendly, generous fashion. I cannot name anyone who would be unhappy with someone being hospitable toward them whether information technology is in a business organisation setting or just someone that you pass by on the street.

People who work in the hospitality industry typically piece of work in hotels, restaurants, or convention centers. The top 10 jobs ins hospitality are hotel full general managers, hotel clerks, bellhops, meeting and convention center planners, concierges, Maitre d', executive chefs, reservation ticket agents, maids and housekeeping cleaners and gaming dealers. If you will notice, most of those positions are within the hotel manufacture. Why do nosotros classify hospitality with hotels and convention centers? Considering in that location is a different experience that you get from people who work in hotels and hospitality industries. They are trained to create wow customer service every time, have a welcoming feeling when people come to stay at their lodging facility and brand sure it is clean every fourth dimension. These people are continually working to make sure whoever visits their identify of employment feels welcomed and comfortable. Hospitality is as well closely related to customer service because providing first-class client service is something that is expected from ever person who works in the hospitality industry. Not to say that excellent customer service is not required from someone who works in a retail store or restaurant, but the experience is unlike.

Then what is customer service and how is it classified? Client service is something that is projected onto ever customer that walks through the door of a business. It typically occurs in the procedure of someone walking into the doors of a business, shopping effectually and finally checking out and leaving the business. There is excellent customer service, poor customer service, and boilerplate customer service. If someone experiences mediocre customer service they did non receive a wow experience or a negative experience, their experience was just the norm and nothing really stuck out to them every bit being really good or really bad. Plain we as working professionals practice non every want to project poor customer service onto anyone, but does it happen? Of course from time to fourth dimension it does happen, not everyone has force in customer service, but is that really a excuse? Admittedly not! The biggest accept away from providing poor customer service is to learn from information technology, abound from information technology, and change the behaviors in the future. An article that I found when I was researching ways to enhance neat customer service was called Ten Commandments of Swell Customer Service which has 10 statements that every customer service professional person should live past. And so why is it important to understand the difference between great, poor or mediocre customer service? It is because we tin can better serve our customers and create a lasting relationship with them that will make them desire to render to our business in the future.

When I think of hospitality and customer service naturally I think that they are akin but somewhat different. Before doing some research about the differences and definitions I would have said that they go hand in hand but the industries are different. Basically this is the instance, whether the business is a hotel or even a restaurant or retail store ever customer should experience happy when they leave. But the deviation in approach and atmosphere are definitely different in all of those businesses. It is important to understand the difference between customer service and hospitality, only also to understand how to provide a wow feel in any business concern that you are a part of.

For instance when I store at a retail store I expect excellent client service or even boilerplate customer service. There have been instances when I walk into a store and no one greets me to say how-do-you-do, no ane stops to ask if I am finding what I'one thousand looking for and when I become to the checkout I am the one that has to say hello and brand chat. This for me would be considered very poor customer service, just how often does it happen? It does not happen often, nonetheless it does happen from fourth dimension to time and endmost the gap betwixt poor customer service and excellent customer service is something that every businessperson would benefit from.

On a more positive note at that place have been times that I walk into a store and I am greeted the second I walk in the door with a friendly grinning and a" hello welcome to the store". While I am shopping I am approached (non stalked) and asked if I am finding what I'm looking for. If I cannot find what I'm looking for in the store the salesperson goes out of their manner to detect information technology for me and if they do not take it the offer to order information technology or find me an alternating particular. When I checkout the cashier checks in with a friendly smiling asks if I found everything alright and invites me back for another visit by handing me a rewards bill of fare that volition proceed me coming back.

Another example would be visiting a eatery where the hostess opens the door for me to welcome me in. He or she provides the usual spiel to ask how many guests I will accept in my party so gives me the expect time. If there is a look the hostess offers me and my political party a seat with drink and titbit selections to choose from while we are waiting. After we are seated at our table we are greeted promptly past our server to take our drink orders while they hand u.s.a. some menus. Once nosotros have our drinks our server will suggest a couple appetizers and tells us the specials then comes back to cheque in to encounter if we are set to order, they are very tentative without hovering. The server checks in a couple times through the course of the repast to brand sure everything tastes alright and to meet if we need a refill on any of our drinks. At the end of our meal they volition offer u.s. desert, if we chose not to go with the desert option they volition then manus u.s. our check and stop back in later to check on us. When we get out the restaurant the hostess holds the door for united states and cheers us for visiting while they invite united states of america back for our next visit. This is something that should happen in nigh restaurants, just does not. For example their have been times when I have gone to a eating place that was not very busy, but the staff was not very tentative. My group and I walk into the restaurant and are not greeted; instead we see a sign that says please seat yourself. After we are seated we are passed a couple times by our server that does not recognize united states of america as new customers. When the server finally comes over they inquire what we want to potable (practice not offer any specials or know what the specials are off hand) and so they promptly step away from the table. When they return they ask the typical question "are you set to social club" and usually we are so we practice. The server does not offering u.s. any appetizers and does not brand any suggestions and so we just await for our food which seems to take forever. One time the guild comes our server does not offering any refills on drinks and does not come dorsum until we are washed. The server does not offering any desert options or ask how everything was; maybe they merely causeless everything was skilful. They then leave the tab and walk abroad. Sometimes it is considering the server is very decorated or swamped with other tables, or maybe they are short staffed, but many times customers do not see what goes on backside the scenes and to be honest many customers don't really intendance, they just want at first-class client service every time. Every customer that comes into the business should get excellent customer service every fourth dimension, just in reality that does not e'er happen which was projected in the above commodity.

I am certain well-nigh of you have gone to a hotel that did non meet your expectations and also have visited a hotel that exceeded your expectations. Usually before checking into a hotel yous read the ratings, wait for an optimal location, and cheque availability against price. These are all things that are typical before checking into a hotel right? Well how many of y'all accept done all of these things, arrived at the hotel and your room was non ready, they lost your reservation, or the facility did not seem every bit nice as information technology looked online? It is very disappointing when you have taken the fourth dimension to practice your research before booking a room and the initial experience is non what you lot were expecting. The good thing well-nigh the hotel and hospitality industry is that they accept more time to brand up the experience to you lot. It is not like you are walking into a store for 10 minutes looking for something that y'all don't notice and so go out. It is not like you are at a restaurant for an 60 minutes that had poor customer service. No, this is the place that you are going to be lodging at for the next dark or week. The expert thing about that is the hotel has the opportunity to brand up the experience to y'all by upgrading your room, offer y'all a visit at the restaurant in the hotel, or fifty-fifty some sort of bounty on the room. They have the opportunity to get above and beyond to brand up the negative experience to you then that they turn information technology into a positive one.

Sometimes when I am looking for hotel rooms I am looking for something that is inexpensive because I am not planning on spending a lot of fourth dimension in the room so the rating doesn't affair that much to me, but I still expect the room to be clean and the service to be friendly. In most cases this is what happens, I get to the hotel and I am greeted, given my central, told when checkout time is and so I'm on my way to my room. I driblet off my bags and so I'm on my way to do the next fun matter that I take planned for my trip, I check out in the morning time and feel fully satisfied with my decision to stay where I stayed. There has only ever been ane experience where I was extremely frustrated nigh my reservation at the hotel which began at the check in process. What had happened is that I booked the hotel room a couple weeks in advance and when I went to check in they told me that my room was not ready but would be set soon, alright that was reasonable only they could not give me a time which was a little strange. When I turned around I noticed the entrance hall was filled with many other frustrated people who could not check into their room yet because it was not set. I spent some time walking effectually downtown where my hotel was located and and so decided to check back in to see what the progress was, yet the aforementioned answer and no apology. This was very upsetting to me since I had merely finished a run and needed to check into the hotel to become ready for the balance of the day's festivities. And so in that instance I decided to cancel my reservation at the hotel and check into another i, naturally this was very upsetting to me since I drove to the hotel that I had a confirmed reservation at. At present this hotel was not i of the lower end hotels that I spoke of before and to be honest the star rating shouldn't matter in this instance. The hotel had the opportunity to offer me the options such as to use the showers in the pool, but they did not. On the other manus there have been times when I booked a room on a whim that was not very expensive and I was blown away by the excellent hospitality, design, and cleanliness of the hotel. Last year I went to a hotel downtown Chicago that offered valet parking with a bellhop waiting at the front end door the help with my luggage. Upon checking in they let us know that our room was gear up, gave us a list of activities and events that were going on that we might like to cheque out and then directed united states of america on where to become to find our room. When nosotros got to the room there were mints on our pillow with a super nice and clean room overlooking the city. In one case we dropped off our stuff we were on our way to view the metropolis. Once we got downstairs they asked us for our proper noun, grabbed our auto and told united states to have a fun dark! This experience was the same across the lath throughout our unabridged stay at the hotel which is the type of service that I'thousand certain every person would like to experience when they visit a hotel. Sometimes people are not having a bye and perhaps things happen in the hotel that are out of their control, merely having the power to make it up to the guest that is staying in the hotel is huge and that is what will proceed them coming dorsum in the long run.

Since I began my working career I have e'er tried to projection the best service onto every customer that walks in the door. To be honest there accept been instances where I thought my service could have been amend. I decide to learn and grow from my experiences every day which has helped me to proceed on in my career. Until I began writing this post I did not think very much about the difference between hospitality and customer service, but at that place is a difference and a unlike standard that is held for every position in either field. I hope that this has helped you lot and immune y'all to chronicle to both fields. Cheers so much for reading my post, I hope that it helps to project the difference betwixt being hospitable in a hotel and excellent vs. poor customer service. Delight experience costless to similar or share this post if y'all have always been in a situation where yous take had a wow experience or poor customer service.

Source: https://www.linkedin.com/pulse/20141016155813-131795743-what-do-the-words-hospitality-and-customer-service-mean-to-you

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